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Code of Practice

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Over 4 million Australians are members of Customer owned banking institutions. Endeavour meets the same regulatory standards as the larger banks and is a prudent and strong financial service provider.

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The difference between a mutual bank and a larger, publicly listed Bank is a guarantee to serve Endevour Members first.  Endeavour has worked closely with the Customer Owned Banking Association (the governing body of Australian Mutual Banks, Credit Unions and building societies) to develop the Customer Owned Banking Code of Practice.

What is the Customer Owned Banking Code of Practice?

The Code is an important public statement of the value Endeavour places on improving the financial well-being of its members and the education of the community. It reinforces the commitment of Endeavour to:

  • the benefits of mutuality
  • community involvement
  • fairer fees
  • customer or member service

How does it affect Endeavour's members?

The Customer Owned Banking Code of Practice is how Endeavour delivers on a guarantee to serve its members first.  Endeavour upholds 10 key promises to outline how this is achieved:

Endeavour's 10 key promises to members:

  1. Endeavour will be fair and ethical in all dealings with you.
  2. Endeavour will focus on members.
  3. Endeavour will give clear information about products and services.
  4. Endeavour will be responsible lenders.
  5. Endeavour will deliver high customer service and standards.
  6. Endeavour  will deal fairly with any complaints.
  7. Endeavour will recognise member rights as owners.
  8. Endeavour will comply with all legal and industry obligations.
  9. Endeavour will recognise its impact on the wider community.
  10. Endeavour will support and promote this Code of Practice.
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