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Contactless card PIN limits to increase temporarily

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03 April 2020

To help reduce the risk of COVID-19 transmission via POS devices, the Australian Payments Network (AusPayNet), the self-regulatory body for the payments industry, has decided to increase contactless card transactions from $100 to $200 without requiring a PIN. This is a temporary measure, which will initially be in place for a period of 3 months.

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Important upgrades to our mobile banking app

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26 March 2020

On 6 April 2020 we are rolling out version 4.2.2 of Endeavour Mutual Bank mobile app which contains important security updates. If your mobile device is not set to update installed apps automatically, please ensure you update the mobile banking app prior to 20 April 2020, as the previous version of the app will stop functioning after this date.

Members using Android mobile devices who have upgraded their operating system after the last mobile app upgrade may also be required to re-register the app. This requires your member number and internet banking access code. If you are not familiar with this information, please contact us on 1300 13 14 20 to walk you through the process. .

Introducing SMS verification to mobile banking app

On 5 May 2020 (date change from the previously announced date 14 April 2020) we will roll out an extra layer of protection to your mobile banking app via SMS verification. A unique authorisation code will be sent to your mobile phone when you use an SMS verification feature through the mobile banking app. Simply enter the code and you're done!

SMS Verification is an extra level of security only required when performing the following functions: 

  • registering for the mobile app
  • registering the app on any device that is not already registered
  • completing a payment to a Payee who is not already saved in the address book (if the Payee is saved to the address book when making a payment, completing SMS verification will not be required when making further payments to that Payee)

After upgrading to version 4.2.2, existing mobile app users will see no difference when they login to the app. They will however need to use SMS verification when they make payments to new Payees.

What mobile number will the SMS verification code be sent to?

The SMS verification code will be sent to your primary mobile number that we have on file. You can check this number in your Internet Banking, selecting My Preferences / Update Contact Details. The SMS code will not be sent to the mobile number used when registering for the app, unless this is the same number.

What happens if I don’t have a mobile number registered?

Members will need to register a mobile number to receive the SMS verification code. Without this they will not be able to register for the mobile app or make payments to new Payees.

How do I register my mobile number?

To register your mobile number, please call our Contact Centre on 1300 13 14 20. After registering your mobile number, please allow 24 hours before trying to complete the SMS verification.

What happens if I need to change my mobile number?

Please call our Contact Centre on 1300 13 14 20 if you need to have your mobile number changed. When the mobile number is updated, please allow 24 hours before trying to complete the SMS verification.

How much time do I have to enter the SMS verification code?

The SMS verification code is valid for 10 min.

How many code validation failed attempts are accepted?

The maximum number of validation attempts of an SMS Verification code is three. You will need to wait until the end of the calendar day to request a new SMS verification code.

How many times can I request SMS verification codes without validating?

The maximum number of SMS verification codes that will be issued to a member, within a calendar day, without successfully validating a code, is six.

Is there a limit for the number of SMS verification codes used per day?

The maximum number of SMS verification codes that will be issued to a member within a calendar day is 25.

 

Financial assistance for Members affected by COVID-19 & the expected economic slowdown

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24 March 2020

As we are dealing with the growing challenges and outcomes of the Coronavirus (COVID-19), we would like you to know that at Endeavour Mutual Bank our priority is the financial and personal wellbeing of our members.

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Coronavirus (COVID-19) update from our CEO

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22 March 2020

Dear members,

The COVID-19 pandemic means we are all facing challenges and uncertainty in many areas of our lives. At Endeavour Mutual Bank we are actively monitoring the situation and have plans and actions in place to minimise the risks and to ensure we can quickly respond to updated information.

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RBA Official Cash Rate Decision 19 March 2020 - Member Update

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20 March 2020

On Thursday 19 March the Reserve Bank of Australia announced a further reduction of 0.25% to the official target cash rate which is now at a historic low of 0.25%. The second rate cut this month reflects the major impact Coronavirus/COVID-19 is having on the Australian economy. Endeavour Mutual Bank is committed to offering its members the best possible rates on all its home loans and we are currently analysing the impact of the RBA’s decision. Balancing the interests of all saving and borrowing members is always the number one priority.

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Home Loan Interest Rate Changes

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18 March 2020

After a comprehensive review of the rates on home loans and our savings / deposit products, Endeavour Mutual Bank has decided to reduce the rates on home loan products while also trying to maintain competitive rates on our savings products.

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Response to the Coronavirus/COVID-19 situation

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17 March 2020

As the Coronavirus / COVID-19 situation continues to evolve, Endeavour Mutual Bank's (EMB) approach is to focus on the health and wellbeing of staff and members, and we are doing this by ensuring our actions are based on expert medical advice from government authorities.

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Australian Mutual Bank donates $10,000 to the AMF Bushfire Appeal

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12 March 2020

Australian Mutual Bank Ltd, through its divisions Sydney Mutual Bank and Endeavour Mutual Bank, donated $10,000 to the Australian Bushfire Appeal via the Australian Mutuals Foundation's (AMF) disaster relief portal to help support those impacted by the bushfire crisis.

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RBA Official Cash Rate Decision - Member Update

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12 March 2020

On Tuesday 3 March the Reserve Bank of Australia announced a 0.25% cut to the official target cash rate which is now at a historic low of 0.50%. Endeavour Mutual Bank is committed to offering its members the best possible rates on all its home loans and we are currently analysing the impact of the RBA’s decision.

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Central Branch is relocating to the CBD

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06 March 2020

The Central branch has been operating and providing banking services to members for over twenty years. Due to a future redevelopment of the area, our Central branch will be combining with our CBD branch (branded Sydney Mutual Bank).

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Notice of redirection stop for defunct websites

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27 February 2020

Automated domain redirection is IT best practice used to forward website visitors from one web address to another when a website has rebranded and permanently moved to a new address. This gives visitors an easy way to find the correct website without getting lost until they familiarise themselves with the new web address.

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Change your card PIN anytime

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25 February 2020

Did you know that you have the ability to change your card's PIN anytime using the Endeavour Mutual Bank Mobile App?

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Reminder: Important Changes to the Christmas Club Account

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16 February 2020

Christmas savings accounts are designed to help you save money for your holiday shopping, without having to use your everyday money or your available credit.

As advised in August 2019 via the Special Edition of the Endeavour Newsletter, these changes to the Christmas Club savings account have come into effect on 1st October 2019:

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