Endeavour Mutual Bank | |
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Click here to view all Endeavour Mutual Bank Branches | |
Let us visit you
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Have a Mobile Banking Specialist visit you |
1300 13 14 20 Mon - Fri: 8am - 7pm, Saturday: 8.30am - 11.30am or contact your local branch direct |
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Overseas contact number | +61 2 9245 1040 |
Email Endeavour | info@endeavour.bank |
Enquire online | Use the online enquiry form |
02 9245 1144 | |
(24-hour service)
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1300 13 14 20 (then press 1) |
Mail Endeavour
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PO Box 881, Haymarket, NSW 1240 |
Report lost or stolen card |
Business hours: 1300 13 14 20 or +61 2 9245 1090 (when calling from overseas) Outside of business hours: 1800 648 027 within Australia or Overseas +61 2 8299 9101 (Vigil Helpline)
Click here to find a Hotline Number (external website)
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Social Media | |
Like Endeavour Mutual Bank | |
Follow Endeavour Mutual Bank | |
YouTube | Subscribe to Endeavour Mutual Bank |
Business Development | |
Pauline Henderson | 0410 626 053 |
Business Development and Mobile Lending | phenderson@endeavour.bank |
Business Numbers | |
BSB Number | 611 - 000 |
ABN | 93 087 650 726 |
AFSL / Australian Credit Licence Number | 236 476 |
Send Endeavour a compliment: |
Happy with the service? Please share your feedback. Endeavour likes to pass on Member Compliments to staff. Please contact Endeavour using your preferred contact method from the options listed at the top of this page. Endeavour welcomes your comments. |
Suggestions for improvement: |
Endeavour wants to get it right, and you can help with your feedback. The ability to have 'your say' is an important part of the Mutual Bank difference. Endeavour welcomes your comments and suggestions.
Use the online general enquiry form to share your suggestions. Endeavour prioritises continual improvement and quality member service.
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Make a complaint: |
Where you feel there is a concern or a complaint that needs to be addressed - please let Endeavour know. 1. Making a ComplaintEndeavour Mutual Bank has developed an internal process to ensure that any concerns you may have about your bank are addressed promptly and come to the attention of management. In most instances, your concerns or complaints can be settled to your satisfaction by simply making staff aware of them. You can contact Endeavour in writing or by sending an email to complaints@endeavour.bank. 2. How To Use The Dispute Resolution ProcedureIf after following all avenues in step 1, your complaint has not been satisfactorily resolved, you may wish to take the matter further. If so, please read the Dispute Resolution Guide. 3. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Online: www.afca.org.au Time limits may apply to complaint to AFCA, so you should act promptly or otherwise consult their websites to find out if or when the time limit relevant to your circumstances expires. |