Contact
| Endeavour Mutual Bank | |
|---|---|
| Click here to view all Endeavour Mutual Bank Branches | |
| 1300 13 14 20 or contact your local branch direct | |
| Overseas contact number | +61 2 9245 1040 |
| Email us | info@endeavour.bank |
| Enquire online | Use our online enquiry form |
| 02 9245 1144 | |
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(24-hour service)
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1300 13 14 20 (then press 1) |
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Mail us
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PO Box 881, Haymarket, NSW 1240 |
| Report lost or stolen card |
1800 125 440 (Toll-free National)
+1 303 967 1090 (International) or call the VISA International Hotline specific to the country you are in.
Click here to find a Hotline Number (external website)
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| Social Media | |
| Like us at Endeavour Mutual Bank | |
| Follow Endeavour Mutual Bank | |
| YouTube | Subscribe to Endeavour Mutual Bank |
| Business Development | |
| Pauline Henderson | 0410 626 053 |
| Business Development and Mobile Lending | phenderson@endeavour.bank |
| Business Numbers | |
| BSB Number | 611 - 000 |
| ABN | 43 087 650 011 |
| AFSL / Australian Credit Licence Number | 238 426 |
| Send us a compliment: |
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Happy with the service? Please give us your feedback. We like to pass on Member Compliments to our staff. Please contact us using your preferred contact method from the options listed at the top of this page. We welcome your comments. |
| Suggestions for improvement: |
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We want to get it right, and you can help us with your feedback. The ability to have 'your say' is an important part of the Mutual Bank difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
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| Make a complaint: |
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Where you feel there is a concern or a complaint that needs to be addressed - please let us know. 1. Making a ComplaintEndeavour Mutual Bank has developed an internal process to ensure that any concerns you may have about your Bank are addressed promptly and come to the attention of management. In most instances, your concerns or complaints can be settled to your satisfaction by simply making us aware of them. You can contact us in writing or by sending us an email to complaints@endeavour.bank. 2. How To Use Our Dispute Resolution ProcedureIf after following all avenues in step 1, your complaint has not been satisfactorily resolved, you may wish to take the matter further. If so, please read our Dispute Resolution Guide. 3. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Online: www.afca.org.au Time limits may apply to complaint to AFCA, so you should act promptly or otherwise consult their websites to find out if or when the time limit relevant to your circumstances expires. |
