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Endeavour Mutual Bank
Click here to view all Endeavour Mutual Bank Branches
1300 13 14 20 or contact your local branch direct
Overseas contact number +61 2 9245 1040
Email Endeavour info@endeavour.bank
Enquire online Use the online enquiry form
02 9245 1144
(24-hour service)
 1300 13 14 20 (then press 1)
Mail Endeavour
 PO Box 881, Haymarket, NSW 1240
Report lost or stolen card Business hours: 1300 13 14 20 or +61 2 9245 1040 (when calling from overseas)
Outside of business hours: 1800 648 027 within Australia or Overseas +61 2 8299 9101 (Vigil Helpline) or call the Visa International Hotline
Social Media
Facebook Like Endeavour Mutual Bank
Instagram Follow Endeavour Mutual Bank
YouTube Subscribe to Endeavour Mutual Bank
Business Development
Pauline Henderson 0410 626 053
Business Development and Mobile Lending phenderson@endeavour.bank
Business Numbers
BSB Number 611 - 000
ABN 43 087 650 011
AFSL / Australian Credit Licence Number 238 426
  Send Endeavour a compliment:

Happy with the service? Please share your feedback. Endeavour likes to pass on Member Compliments to staff.

Please contact Endeavour using your preferred contact method from the options listed at the top of this page.  Endeavour welcomes your comments.
  Suggestions for improvement:
Endeavour wants to get it right, and you can help with your feedback. The ability to have 'your say' is an important part of the Mutual Bank difference. Endeavour welcomes your comments and suggestions.
Use the online general enquiry form to share your suggestions. Endeavour prioritises continual improvement and quality member service.
  Make a complaint:

Where you feel there is a concern or a complaint that needs to be addressed - please let Endeavour know.

1. Making a Complaint

Endeavour Mutual Bank has developed an internal process to ensure that any concerns you may have about your bank are addressed promptly and come to the attention of management. 

In most instances, your concerns or complaints can be settled to your satisfaction by simply making staff aware of them. You can contact Endeavour in writing or by sending an email to complaints@endeavour.bank.

2. How To Use The Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved, you may wish to take the matter further. If so, please read the Dispute Resolution Guide.

3. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). 

AFCA provides fair and independent financial services complaint resolution that is free to consumers. 

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne, VIC 3001 

Time limits may apply to complaint to AFCA, so you should act promptly or otherwise consult their websites to find out if or when the time limit relevant to your circumstances expires.