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Coronavirus (COVID-19) update from our CEO

Dear members,

The COVID-19 pandemic means we are all facing challenges and uncertainty in many areas of our lives. At Endeavour Mutual Bank we are actively monitoring the situation and have plans and actions in place to minimise the risks and to ensure we can quickly respond to updated information.

I would like to reassure you that we are prepared to face the challenges, and can continue to deliver banking services while safeguarding the well-being of our staff, members and the wider community.

Flexible banking options

Our network of branches is open for business as usual and our branch staff are following the social distancing practices and implementing strict hygiene advice recommended by the government. If your visit to a branch is not strictly necessary, you can continue your everyday banking with us via one of these channels:

For ease of access, please consider ordering a Visa Debit card, if you don't have one already. Visa Debit card is connected to your transaction account, which means you can add your card to your mobile wallet, make contactless payments and shop in-store or online, anytime, anywhere.

Talk to us

Our Contact Centre continues to operate Mon - Fri: 8am - 7pm and Saturday: 8.30am - 11.30am to provide you with assistance. If you have any questions, please get in touch with us on 1300 13 14 20 or email us on Live chat is also available on our website, however please note that for security reasons, we can only answer general enquiries. If you'd like to discuss your account details, please call our Contact Centre.

Financial assistance for Members affected by COVID-19 & the expected economic slowdown

As we are dealing with the growing challenges and outcomes of the Coronavirus (COVID-19), we would like you to know that at Endeavour Mutual Bank our priority is the financial and personal wellbeing of our members.

If you become ill or experience financial stress, we encourage you to get in touch with us so we can work through your options together. A range of measures are available to assist our members including deferment of loan repayments, for up to six months (with a three month checkpoint) for members in need. For the duration of the support period no repayments are required; during this time however interest will continue.

Other options that may be able to assist during this time are available, including:

  • Accessing additional money available for redraw (for eligible loans)
  • Reducing the repayments to the minimum amount
  • Accessing off-set savings

If you wish to apply for financial relief, please send us an email at and one of our friendly staff will contact you to assist.

Please be assured that, as always, Endeavour Mutual Bank will work with and support members during challenging times. We want to get through this together.

Protect yourself from fraud

Unfortunately, scammers will try to take advantage of situations like this. Please remember that we will never send you unsolicited emails asking for personal identification like passwords, PINs, credit card or account information.

We will provide further updates to members if there are any important changes in circumstances. As further updates are available, they will be posted on our website and social media pages. 

Thank you for your continued support, and we wish you the best in health and wellness.

Mark Worthington