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Online Security FAQs

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  1. Why is online security so important?
  2. Is Internet Banking secure?
  3. What has the Credit Union done to safeguard my personal information online?
  4. What can I do to minimise the risk of online fraud?
  5. Where can I get more information on online security?
  6. What should I do if I get a suspicious email?
  7. What should I do if I think someone has obtained access to my Member Number or NetCode?

1. Why is online security so important?

The Internet is a vast, largely unregulated network of computers that spans the world. There are no laws that embrace the Internet in its entirety. The security and protection of your personal information and online transactions is therefore of paramount importance.

Accordingly, we have adopted a range of security practices designed to safeguard your information from unauthorised access.

Equally, online security requires your informed and alert participation. ^

2. Is Internet Banking secure?

We have placed the utmost importance in ensuring that your personal details, funds and account information remain secure from unauthorised access.

The Credit Union employs banking industry standard 128-bit encryption of confidential data sent to and from this site to ensure that no information can be intercepted and read by others. Encryption scrambles the data that is sent on the line to stop people who may try to tap or hack into Internet communications. The closed padlock on the bottom of the Internet Banking browser page indicates that the Internet Banking site is secure.

Tip: To check that you are using a secure web address, look at the root of the web address following the letters "http://". In a secure site you will see "https:/". The letter "s" signifies that you are accessing a secured address. Unsecured addresses do not include an "s" in the root address; they start with "http://".

In addition, our system has various security features to safeguard your transactions and personal information. These include:

  • Secure login pages - your access information is encrypted (scrambled)
  • Member chosen NetCodes - you can change your NetCode at any time
  • Password anonymity - you are the only person that knows your NetCode
  • The Internet Banking login page is unable to be cached - this means that your personal login information is erased when you leave the login page and cannot be retrieved by anyone else using your computer
  • Internet Banking NetCode lock after 3 attempts - if a user enters their NetCode incorrectly 3 times, Internet Banking will be locked and the account blocked. The system can be unlocked and your NetCode reset when the Credit Union is contacted and the person is identified as the account owner
  • Timeouts for session inactivity - your Internet Banking session will time out after 5 minutes if there is no activity with your banking session ^
  • One time passwords - a Security Token or SMS generated random password, which is only valid once, providing additional security at login

3. What has the Credit Union done to safeguard my personal information online?

We have employed a range of security measures to help protect your personal information and transactions. These measures include data encryption, firewalls, automatic timeouts and one time passwords via Security Token and SMS. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.

Learn more about our online security practices. ^

4. What can I do to minimise the risk of online fraud?

There are two things you should do:

  • Become familiar with the types of online fraud you may experience. Refer to our Online Security Links.
  • Adopt responsible practices in relation to the protection of your own personal information. ^

5. Where can I get more information on online security?

See our list of useful links on Online Security. ^

6. What should I do if I get a suspicious email?

If you receive a suspicious email purporting to come from a financial institution:

  • Contact the financial institution to verify the email
  • Delete the email immediately and do not click on any links in the email

If you have clicked on a link in the email:

  • Perform a scan for possible viruses and Trojans using your virus protection software. Should you require further information, please contact your software vendor. 
  • After you have completed a scan on your computer, please contact Select to report the occurrence and have your Internet Banking NetCode re-set.
  • If you do not have anti-virus protection, we recommend that you do not use Internet Banking until you have up-to-date anti-virus protection. ^

7. What should I do if I think someone has obtained access to my Member Number or NetCode?

Your member number and NetCode identify you to Internet Banking. You must protect them at all times. 

If you think that someone has accessed your member number and/or NetCode you should:

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